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Sales-up

Measure, understand and act
on customer experience and level of engagement

Happy Shopper

Customers are also...

  • 5x to 6x + likely to buy again

  • 12x+ inclined to recommend

  • 7x+ inclined to try a new product/suggestion

  • 5x + inclined to forgive a mistake

If customer emotions are positive:

  • 83% buy +

  • 68% are more loyal

  • 86% defend + the interests of your brand and recommend it

Friends eating together

​The emotions experienced by your customers strongly influence
their decisions and their behavior towards you!

Sales-up

Use of emotional intelligence

  1. ​Obtain accurate data on your customers' experience

  2. Identify customer engagement and disengagement levers

  3. Improve your customer journeys both in terms of impact and efficiency

  4. Develop a co-construction approach with your customers (expected key points, product/service offering, innovation, etc.).

Track the evolution of the customer experience
continuously via 3 key indicators

Emotional state
Pleasure & Energy

Do the realities experienced and the actions taken bring the goals and needs of clients closer together?

What is the energy level of clients to take actions to strengthen or reconnect with their goals and needs?

1

Satisfaction level

In relation to the key elements which influence the customer experience you wish to ensure (quality of service, accessibility, diversity, etc.)

2

Customer engagement

State of mind of customers in relation to their commitment to the brand and/or the product and/or the company

3

Our measures

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Frequency
measure

Proportionate

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Time
measure

Concise & precise

< 10 sec

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Methodology
measure

Validity
scientist

Rigorous

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Access and
deployment

Fast &
flexible

Omnichannel & in 1 click
(QR-Code, Terminals, Totems, URL...)

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Protection
Datas

Anonymity
& GDPR

Yes

LANGUAGES

Multi-languages

FR, EN, NL
+Others on request

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Analytics &
trends

Real-time & Contextualized
by route, stages, products...

Accurate

Advice

Specialized

Accessible recommendations and expertise
Emission of hypotheses on future customer behavior (choice, levels of sharing and recommendations)

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Defined for each key moment of the customer journey

Sales-up
Pricing ( excluding VAT)

Pricing plan

2,800€ / year

QR-Code or URL
<= 1000 customer contacts per year

5 analytical groups
1 analytical group = 1 customer journey or 1 journey stage or 1 product...
1 session to analyze the results with an expert
Specialized in customer experience management

Activation & on boarding

500€ Free

Supplements

500€ / year

Analytical groups

by 5 groups

Per customer contact after 1000 contacts included in the basic license

0.6€ / year

Results analysis session with an expert

about 1 hour by videoconference

200€ / session

Terminals or Totems

On demand

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